Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |
Deepak is a staff writer and editor at ProProfs.com. He has a deep understanding of customer support, help desk, sales, live chat, escalation pathways, and problem-resolution strategies. Deepak’s passion for delivering exceptional customer experiences, combined with his in-depth knowledge of various customer service platforms, has made him a sought-after consultant in the industry.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by Deepak Som

Last modified: April 26, 2024
Chatbot Automation 101: Crafting the Ultimate Customer Experience

Chatbot Automation 101: Crafting the Ultimate Customer Experience

“Automation is to your time what compounding interest is to your money.”  – Rory Vaden Imagine a world where your customers are greeted by instant, round-the-clock service and personalized experiences that dazzle.  This isn’t a dream anymore; it’s the reality for businesses harnessing the power of chatbot automation. This technological marvel, driven by advancements in...
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Last modified: April 18, 2024
Top 10 SleekFlow Alternatives to Engage & Support Customers in 2024 

Top 10 SleekFlow Alternatives to Engage & Support Customers in 2024 

While SleekFlow has carved a “sleek” path for itself in the live chat field, it might not always “flow” with everyone’s unique requirements. If you have outgrown this tool and looking for better options, allow me to share the ten best SleekFlow alternatives to engage and support your customers this year.  Which Is the Best...
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Last modified: May 20, 2024
10 Best Chatbot Software for Enhanced Customer Service in 2024

10 Best Chatbot Software for Enhanced Customer Service in 2024

Did you know that the chatbot software market is poised to explode, reaching a massive $9.4 billion by the end of 2024?  That’s crazy, and as someone who has extensively used various chatbot software solutions and deployed their best features, I have seen firsthand how most chatbots are slashing response times and offering round-the-clock assistance. ...
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